Posts Tagged ‘Supply Chain’

Your After-the-Recession Executive Recruiting Plan

Posted in Adam Zak, Compensation, Employee Engagement, Lean Business Strategy, Lean Executive Search, Lean Recruiting on April 12th, 2010 by LeanThinker – 2 Comments
Recession Tight Money

Did things get a little tight for you as well?

Is it official?  Is the “Great Recession” over? Should we be launching new executive leadership hiring initiatives now? Are we sure? When will we be sure?  

No, I don’t know either. But at some point this year, or early next, the answer will be a resounding “yes.”  And a good many industrial sectors in North America will start innovating, investing, growing and profiting again. But only if they have the right executive leaders aboard, doing the right things, in the right places, at the right time. And there’s the potential problem. The recession of 2008/2009 changed expectations, motivations and loyalties for many of your existing executives, and those you’ll want to recruit in the future. The “old normal” is no more and it’s been replaced by a “new normal” – the new realities of executive life – which will demand that you revisit how your recruit, reward and retain your senior and mid-level executive teams.   
 
What’s Changed During the Last Two Years? 
 
For better or worse, a large number of recession-weary corporations simply failed to express their love and appreciation to the leaders who were quite literally saving their hides during the downturn. These formerly-loyal executives will be among the first to head for the exits. They’ll be looking for a new place to call home, a company which can demonstrate to them that it will do what’s necessary to develop, engage and retain  - and yes, pay – them.  According to one recent national survey, as many as 30% of executives currently employed are actively looking for positions outside their organizations right now.  And almost half are at least thinking about leaving their present jobs. This shock will be sudden, unanticipated (well, except for the fact that I told you here) and coming to your organization soon. 
 
A great number of “Baby Boomers”  delayed their retirement, or deferred changing to a more leisurely lifestyle of fewer work hours and more free time, because of major savings and investment losses they incurred during the last two years.  As I write this the Dow Index has broken through the 11,000 mark, and investment experts are predicting sustained investment gains for at least the duration of 2010.  These Boomer executives will breathe a sigh of relief, exercise their stock options and say adios sooner than you probably suspected. Sunny days ahead for them, but maybe not so great for you.  
 
Many of the “in transition” executives whose resumes will continue to fill your Outlook™ inbox, like Manna falling from heaven, are already well past their expiration date. This scarcity among plenty scenario exists because the companies which previously employed these executives did not invest in training and developing them, or encouraging them to build career skills with which they could continue to create corporate value. Or maybe, they weren’t making the grade to begin with, and it took a recession for their employers to finally do something about it. Translation: either way, most of these folks don’t have the requisite skill set and talent to build sustainable value for you either.  
 
What Now, Then? 
 
Let’s focus on recruiting. If your “Plan A” for 2010 and beyond is to move ahead doing the things you had always been doing to recruit top-flight executive talent, I suggest you consider a back-up game plan.  Let’s call it “Plan B.”  
 
First, smile, and consider that your competitor may have screwed up even worse than you did.  OK, maybe you didn’t screw up all that much. But I can’t tell you how many times during the last 18 months I’ve heard stories of a senior executive rallying her troops with the highly motivational and inspiring battle cry “Just be glad you’re one of the few we decided to keep on the payroll around this place.”  So at least keep that mindset clearly in front of you as you examine some ideas for creating a “Plan B.” 
 
“Plan B” Ideas 
  1. Turn your competitors’ mistakes to your advantage. There indeed are exceptions to every rule and there’s always an exception for why someone might be an executive “in transition” (see above). Voluntary departures, particularly from your competitor companies, may have the potential to become attractive executive hires for you. Put together an intelligence network and do some sleuthing. Figure out why they left, turn it around, and make it a selling point when you go after these individuals.  A common concern I’m hearing is that many companies simply did not communicate effectively about belt-tightening measures. This had the effect of blindsiding mid-level leaders to the point where they unintentionally misinformed and misled their rank-and-file, and lost “face” and trust with these team members. Demonstrate how this will never happen as long as you’re in charge and you’ll win their commitment.
  2. Do even more to become the employment brand of choice. Start thinking about your prospective executive candidates as you would of potential customers for your products and services.  Customers have unique feelings and attitudes about what they buy from whom. Chances are very strong you spend tremendous marketing resources figuring this out. Do the same kind of analysis for the executives you want to hire. Explore why they choose to work where they currently do.  Assess and define what they would find in your organization that would make you a potentially attractive company to work for – for them. Translate this information into a message that is in turn appealing and unique to each individual you want to recruit (no batch mass-marketing here; this is tailored one-piece, just-in-time communication flow).  Hint: strong leadership is something which most executives and line workers absolutely crave. Find a way to communicate that this is part of the foundation which underlies your corporate culture. You’ll attract the world-class winners you seek.
  3. Plan for the Expected. Visualize for the Unanticipated. It’s hard to maneuver a decelerating aircraft carrier even if you prepare to dock well in advance. But just think how incredibly demanding it must be to turn one around on a dime.  Similarly, preparing an executive recruiting and succession plan is difficult enough in a stable and orderly business environment. Now imagine reacting to an out-of-the blue marketing threat from a major competitor, or responding to a newly discovered technological innovation, or perhaps a particularly attractive acquisition opportunity.  It’s only with deeply concentrated forethought and almost prescient insight that any organization could possibly hope to be thoroughly prepared for such scenarios on a moment’s notice.  And there are very few SWOT oracles around anymore these days.

But visualizing such unanticipated events, and building “executive talent supply chains” or pipelines around them, is a strategic investment which makes a lot of sense for the market leaders of tomorrow. Become just such a strategic talent thinker. Create virtual “Dream Teams” for existing and anticipated leadership roles within all of today’s major revenue-generating business units, as well as those with the potential to eventually supersede them. Fill the pipeline with names and dossiers of “A-players” who will be eager to take your phone call on the day your CEO comes to you and says:  “I want you to ramp up a critical recruiting effort for this deeply hush-hush business venture I’ve been covertly negotiating for months. Let’s get started now!”   

And you’ll be ready… 
 
That’s the way I see it.  Adam Zak

Executive Engagement – the Lean Thinker’s Approach

Posted in Adam Zak, Employee Engagement, Happiness, Leadership, Lean Business Strategy, Lean Executive Search, Operational Excellence on April 6th, 2010 by LeanThinker – 1 Comment

Executive Engagement, the Lean Executive Way

Your executive search was a smashing success.  Done in record time. Attracted the interest of top players in your market sector. Interviewed the best of the “A players”. And won over Sarah, a true global leader and supply chain visionary, who’s ready to jump in as your new executive vice president of operations in just a few weeks’ time.  Now comes the really tough part:  making sure that Sarah becomes a long-term success in her new role by getting her fully engaged from that very first day on the job.  

 
The Real Job Starts When We Say “I Do” 
 
I help companies recruit outstanding executive talent. Here’s one of the most important lessons I’ve learned in my 20+ year career:  while executive engagement begins during the recruiting process, what happens after is what most critically drives long-term mutual success. After all, in the happiest marriages, the courtship never really ends, and relationship development only truly commences after the day those wedding bells have rung.   Executive relationship development is important to think about as well, especially when we’ve just devoted significant time and treasure to recruit them to our organizations. 
 
Sink or Swim is Not an Executive Engagement Strategy 
 
During the recruiting process we’re doing a lot of things right to attract the right leaders to our organizations.  We discuss the position objectively, realistically. We tell it like it’s going to be; the awesome potential right there along with the nagging challenges. Transparent. Sincere. We walk in the candidate’s shoes, making sure to understand interests, synergies, even potential conflicts – but supportively putting forth the positive encouragement. We involve our whole team – even the CEO where appropriate – selling what we’re offering, what we believe in, making the deal happen. Engaging.  So imagine the letdown if all that planning, partnering, collaboration, enthusiasm – engagement – are significantly lacking, or perhaps almost completely forgotten, on the day Sarah actually shows up for work, and during the weeks which follow? Sad to say that this is indeed the current state at all too many companies in North America today. 
 
 Instead, let’s show our new leader more of the same positive and engaging behavior we demonstrated during her courtship. Here are some ideas you can implement, at all levels of your organization. 
  1. Deploy search process intelligence strategically.  During the course of the recruitment we gather a tremendous amount of information about the candidate’s strengths, development areas, career and personal objectives, etc. We share these insights with the new hiring manager in a post-search debriefing. Used to build a pro-active development plan for the new executive, this kind of early collaboration helps the newly-hired executive rocket to a fast start and immediately address mission-critical issues, while also more rapidly assimilating into your company’s culture.
  2. Sarah wants specific feedback early and often. And so does the new “A player” executive you just brought on board. Just-in-time performance reviews, based on the concept of PDCA (plan-do-check-act) found in Lean & Six Sigma thinking, are possibly the best coaching and feedback system designed for high-performance individuals. Feedback  - specific, relevant and timely – (delivered as quickly as manageable after the activity), presented informally and from a mentoring perspective, just simply works. These are coaching and mentoring opportunities which allow the new executive to more clearly grasp the senior leaders’ perspectives on strategic and tactical problem solving, customer relationship priorities, operational issues, and the information channels that keep the business running along.  Plan for this kind of informal performance feedback mechanism, and executive religiously.  Your “A players” thrive on it.
  3. But you promised me I’d be running the whole show in six months!  Well, didn’t you?  Managing the new executive’s expectations for opportunities, promotions and specific responsibilities is critical to his or her immediate engagement and long-term success.  Sarah came in to our client’s organization with excellent capabilities and high ambitions for herself.  The company’s CEO took the time on a regular basis to help her calibrate those ambitions with her achievements, against those of her peers, as well as relative to the company’s expectations for her.  The result: a more team-focused and realistic understanding of how everyone’s ambitions and contributions build corporate growth, profitability and sustainability.
And that’s the way I see it.  Adam Zak