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	<title>Lean Connections, from Adam Zak &#187; good customer service</title>
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		<title>BAM! Bust A Myth &#8211; Customer Service Critical to Long-term Lean Success</title>
		<link>http://leanconnections.com/2009/bam-bust-a-myth-customer-service-critical-to-long-term-lean-success</link>
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		<pubDate>Sat, 12 Dec 2009 17:02:27 +0000</pubDate>
		<dc:creator>Adam Zak</dc:creator>
				<category><![CDATA[Adam Zak]]></category>
		<category><![CDATA[Barry J. Moltz]]></category>
		<category><![CDATA[Continuous Improvement]]></category>
		<category><![CDATA[gemba]]></category>
		<category><![CDATA[good customer service]]></category>
		<category><![CDATA[listening to the voice of the customer]]></category>
		<category><![CDATA[Mary Jane Grinstead]]></category>

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		<description><![CDATA[I finished a new book over the weekend and wanted to share my thoughts with you. No, it’s not your typical Lean leadership-focused manual.  But it does address what in my mind is one of the most critical aspects of &#8230; <a href="http://leanconnections.com/2009/bam-bust-a-myth-customer-service-critical-to-long-term-lean-success">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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