Tag Archives: good customer service

BAM! Bust A Myth – Customer Service Critical to Long-term Lean Success

Posted on December 12, 2009 by Adam Zak

I finished a new book over the weekend and wanted to share my thoughts with you. No, it’s not your typical Lean leadership-focused manual.  But it does address what in my mind is one of the most critical aspects of … Continue reading →

Posted in Books to Read, Leadership, Lean Business Strategy, Operational Excellence | Tagged , , , , , | 1 Comment