Tag Archives: gemba

BAM! Bust A Myth – Customer Service Critical to Long-term Lean Success

Posted on December 12, 2009 by Adam Zak

I finished a new book over the weekend and wanted to share my thoughts with you. No, it’s not your typical Lean leadership-focused manual.  But it does address what in my mind is one of the most critical aspects of … Continue reading →

Posted in Books to Read, Leadership, Lean Business Strategy, Operational Excellence | Tagged , , , , , | 1 Comment

Lean Accounting is the Key

Posted on July 8, 2009 by Adam Zak

Bill Waddell, my colleague over at Evolving Excellence, has written in support of Lean Accounting as a critical component of Lean transformation, particularly because Lean Accounting methodology delivers what GAAP accounting was never designed to do. This message must reach more ears… … Continue reading →

Posted in Adam Zak, Leadership, Lean Business Strategy, Operational Excellence | Tagged , , , , , | Comments Off