Simple Excellence: Organizing & Aligning the Management Team in a Lean Transformation
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Tag Archives: Barry J. Moltz
BAM! Bust A Myth – Customer Service Critical to Long-term Lean Success
I finished a new book over the weekend and wanted to share my thoughts with you. No, it’s not your typical Lean leadership-focused manual. But it does address what in my mind is one of the most critical aspects of … Continue reading →
Posted in Adam Zak
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Tagged Barry J. Moltz, Continuous Improvement, gemba, good customer service, listening to the voice of the customer, Mary Jane Grinstead
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