Putting Some Lean into Chesapeake Bay Candle Co.

For the last 16 years, Chesapeake Bay Candle produced its scented candles in Asia. But then things began to change.  Increased labor and transportation costs were steadily eating into profits.  Retailers’ never seemed to have enough product in stock and this created spot shortages and logistical problems. “To do well in this market, you need to be able to produce and ship the next day,” says co-founder Mei Xu, a Chinese immigrant to the U.S. “That means making it here” in the U.S.

So the company finally decided to take the plunge and build a factory in Maryland.  While this turns out to have created problems as well, with regulatory issues adding months to the schedule, and perhaps another $1 million to the total cost, things are finally looking up.  Time for a grand opening, scheduled for June.

The WSJ article does not actually use the word “Lean” when discussing how business will be done differently because of Chesapeake’s new domestic manufacturing capability. But savvy Lean readers will certanly recognize the signs of Lean cultural transformation in this story. Now, if we could just get the regulators to remove some of the non-value-adding barriers currently in place we might get more off-shore manufacturers to come back on-shore.

And, by the way, my purpose in life is to help you find the Lean executives who can make this happen in your company.  Call me.  Adam Zak.  Finding the right executive Lean leaders for your Lean enterprise.

(Read the full article here: http://online.wsj.com/article/SB10001424052748704463804576291594025772186.html)

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What Can Lean Do for You?

From time to time, new or prospective clients ask me about the kinds of results they might expect to achieve from their Lean transformation. Since I don’t personally consult in this area I’m usually hesitant to quote specific numbers, because as they always say, it depends. It depends on the quality and comittment of the Lean leadership team. It depends on top management participation. It depends on…well, so many factors.

But, I’ve talked to enough senior company leaders over the last 20-some years to have a sense of what’s been possible in their organizations. And I’ve also had many disucssions with my consulting friends during which we’ve examined some of the results they’ve seen in the client companies with which they’ve worked. So, here’s my stab at addressing the issue. If you get numbers like these consider yourself best-in-class. But be careful what and how you measure. And remember: “mileage may vary” and “past performance is no guarantee of future results.”

•Customer service levels at (never seen a 100): 95-99%
•Customer retention: 90% or better
•Lead times: 25% to 50% of the average in your industry
•Productivity/throughput improvement: 15+% per year (over year, over year…)
•Inventory turns: Greater than 24 per year
•Sales growth rate: 300% to 500% your industry average
•Earnings growth rate: 200% to 400% your industry average

Astonished? Me too. But take a look at Danaher Corp. and check out some of the numbers they report publically. Or head over to ITW (Illinois Tool Works) and do the same. Better yet, find someone who can introduce you to a middle-market privately held (not private equity) company CEO, and ask her. You’ll be astonished too.

Makes it much easier to think about investing in the best and brightest Lean Leaders you can find, doesn’t it? Talk about ROI… The right Lean leaders can not only help your company survive today’s rocky times, but also thrive and grow with increased market share, achieving the kind of competitive advantage which your competitors will be unlikely to match. Yes, it is all about the people.

I’m Adam Zak. I can help get you there. Call me.

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