http://leanconnections.com/2009/bam-bust-a-myth-customer-service-critical-to-long-term-lean-success Connecting Lean Executives with Lean Ideas, Lean Organiztions and Lean Careers Thu, 24 Jun 2010 20:09:25 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://leanconnections.com/2009/bam-bust-a-myth-customer-service-critical-to-long-term-lean-success/comment-page-1#comment-104 Louis St. Serra Fri, 18 Dec 2009 00:03:05 +0000 http://leanconnections.com/?p=835#comment-104 Adam, just read the book as well based on your suggestion. We're going to build in some of these ideas into our service/admin standard work. Thanks for posting about it and tying in to Lean. Adam, just read the book as well based on your suggestion. We’re going to build in some of these ideas into our service/admin standard work. Thanks for posting about it and tying in to Lean.

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