Monthly Archives: December 2009

BAM! Bust A Myth – Customer Service Critical to Long-term Lean Success

Posted on December 12, 2009 by Adam Zak

I finished a new book over the weekend and wanted to share my thoughts with you. No, it’s not your typical Lean leadership-focused manual. But it does address what in my mind is one of the most critical aspects of … Continue reading →

Posted in Adam Zak | Tagged Barry J. Moltz, Continuous Improvement, gemba, good customer service, listening to the voice of the customer, Mary Jane Grinstead | Comments Off

That Demon Bonus Made Me Do It!

Posted on December 1, 2009 by Adam Zak

Henry Mintzberg’s recent Wall Street Journal article regarding executive bonuses has brought forth some assertive and vocal commentary from Journal readership and those in our own Lean Community as well. Both the LeanBlog and Evolving Excellence present interesting and complementary points of view. … Continue reading →

Posted in Adam Zak | Tagged base salary, Bonus, CEO, Compensation, compensation package, Contribution, executive bonuses, Henry Mintzberg, Kaizen, kaizen event, LeanBlog, Mintzberg, salaries, Sigma, Value, wall street journal | Comments Off

Monthly Archives: December 2009

BAM! Bust A Myth – Customer Service Critical to Long-term Lean Success

That Demon Bonus Made Me Do It!

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